Terms and Conditions

The following terms and conditions govern your use of Johnei & Jo online. By placing an order, you agree to and are bound by these terms.


We use PayPal Express as our payment gateway. In using this system it means we do not record your credit card details and it is a secure gateway for online payment.

Online Process

Once your payment has been received we will confirm that your order has been accepted by sending an email to your nominated email address. Items will then be dispatched to your nominated address. For more information regarding delivery dates and times please refer to Delivery and Returns.


Once an order has been placed you are unable to cancel or alter the order.

Content Accuracy

We take every care to ensure that the description and specification of our products are correct. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

We will do our best to display accurate descriptions and pricing, but are unable to warrant that the product descriptions or other content of the web site is accurate, complete, reliable, current or error free. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the products on this website.

Privacy and Security

We are committed to protecting our customer’s privacy. We will never distribute any personal information to third parties under any circumstance, including those who subscribe to our mailing list. The information we collect is used solely to process your order and stay in touch with you.

Joining our mailing list is optional, although recommended. It will allow us to keep you up to date with the latest info including what’s new in store. If you have signed up to our mailing list and would like to unsubscribe simply email us with unsubscribe in the subject area, and you will be removed immediately.